Designing a Consolidated Revenue Cycle Solution
INOVALON INTERNSHIP
Figma, Excel, Tableau, Salesforce
TIMELINE
Jun 2024 - Current
TOOLS
POSITION
Product Intern
Introduction
Product Intern @ Inovalon
During Summer 2024, I had the opportunity to join Inovalon’s Front-end Revenue Cycle Management team as a Product Intern. Initially brought on for the summer, I was fortunate to have my internship extended through December thanks to the support and guidance of my team.
During my time at Inovalon, I worked closely with my mentor and a cross functional team, conducting user research and designing a high-fidelity prototype for Registration Workflow, a new platform aimed at simplifying front-end revenue cycle management workflows to accelerate care access. It was an incredibly rewarding experience that allowed me to grow both professionally and personally.
Internship Announcement Visual
Contributions & Impact
Streamlining Front-End Revenue cycle Management Workflows
Over seven months, I worked closely with product managers, product owners, developers, and fellow designers to design and develop the Registration Workflow platform. Additionally, I contributed to various other initiatives, ensuring seamless collaboration and impactful results.
01. Competitive Research
Conducted and synthesized Registration Workflow’s competitors information, creating Excel sheets comparing various products and their features.
02. User Research
Created a client outreach list, conducted 6+ user interviews to identify pain points in the Registration Workflow platform, and synthesized research findings to inform design decisions and improve the user experience.
03. Use Case Documentation
Formulated primary use cases for Registration Workflow and Eligibility Verification Pro, ensuring they aligned with user needs and business goals to create a more effective and intuitive platform.
04. User Interface Design
Led the design process in Figma from wireframing to final prototyping, incorporating user insights and product requirements, and created a high-fidelity prototype to effectively communicate design solutions and guide development efforts.
05. Power BI Data Visualization
Designed and optimized data visualizations for the provider product teams in Power BI by creating detailed mockups, enhancing clarity and usability for better decision-making.
01. Improved the usability and visual appeal for multiple front-end RCM products.
02. Provided critical insights from user interviews and competitive research, backing up design requirements and decisions.
03. Enhanced communication and sales effectiveness for Registration Workflow and other products.
Internship Final Presentation
Contributions
Impact
Learnings
My First Glimpse Into The Corporate World
Although I have had prior experience working for non-profits and startups, working with Inovalon as a Product Intern has been my first glimpse into a corporate workplace environment. I was able to learn how my designs and decisions affected the company at a larger scale.
Lessons Learned
I learned a wide variety of important lessons during my time with Inovalon.
Don’t be afraid to ask questions; speaking up is the best way to learn, especially in a professional environment. Without asking, you will not grow.
Having a grasp on business and customer needs is crucial and helped me make vastly better design decisions.
Tableau and Salesforce are great platforms for visualizing and understanding product trends.
Getting to know your coworkers through coffee chats is an amazing way to built report and expand your connections!
Feel free to email me if you are interested in learning more about my experience at Inovalon.
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